Mix and Match
Refund policy
🚚 Shipping & Returns
📦 Shipping Information
We ship worldwide from our dedicated facility.
- Processing time: Orders are processed within 1–3 business days.
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Shipping time:
- USA & Canada: 5–10 business days
- Europe: 4–8 business days
- Rest of the world: 7–15 business days
Once your order is shipped, you'll receive a tracking number via email so you can follow your parcel every step of the way.
✈️ Please note: Some delays may occur due to customs or carrier issues beyond our control.
💰 Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order.
We offer free shipping on orders over a certain amount, depending on your region.
🔁 Returns & Exchanges
We want you to love what you wear.
Because of the intimate nature of our products, we cannot accept returns or exchanges for underwear once the packaging has been opened, for hygiene reasons.
However, if there’s a size issue or a defect, please contact us within 7 days of receiving your order. We’ll work with you to find a solution — whether it’s a replacement or a credit for future purchases.
📬 How to Contact Us
If you need assistance with shipping or returns, feel free to reach out via the chat bubble (bottom right of your screen), or by email at:
hello@petitq-underwear.com
Our team typically replies within 24 hours on weekdays.
